AIA Cater — Terms of Service
Last updated: April 25 2025
1. Acceptance of Terms
By accessing or using the AIA Cater website, mobile app, or related services (collectively, “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Services.
2. Who May Use the Services
You must be at least 18 years old and authorized to bind the restaurant or business you represent. You warrant that all registration information you submit is accurate and kept up to date.
3. Accounts & Security
- Credentials. Keep your username, password, one-time SMS code, and master key confidential.
- Three-Step Verification. Any critical change (e.g., deleting data, transferring ownership) triggers re-entry of your password, a phone code, and the master key.
- Responsibility. You are liable for any activity that occurs under your account unless caused by AIA Cater’s negligence or willful misconduct.
4. License & Acceptable Use
We grant you a limited, non-exclusive, non-transferable license to use the Services solely for managing your own restaurant or catering operations. You may not:
- Reverse-engineer, decompile, or attempt to access source code;
- Use the Services to infringe, harass, or violate any law;
- Resell or sublicense the Services without a separate written agreement.
5. Payments & Fees
- Subscription. Fees are billed monthly (or annually, if selected) per location.
- Transaction Processing. All card payments are handled by Stripe or Square, both PCI-DSS Level 1 providers. We never store raw card data.
- Changes. We may adjust pricing with 30 days’ written notice; continued use after notice constitutes acceptance.
6. Data Privacy & Deletion
- All customer and order data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- You own your data. A “Delete Workspace” function in Settings → Privacy permanently erases all production-level data after a 14-day grace period.
- Our Privacy Policy (incorporated here by reference) explains what we collect and how we use it.
7. Uptime & Support
We target 99.9% monthly uptime, excluding planned maintenance (with 24h notice) and force majeure events. Email and in-app chat support are available Monday–Friday, 9 a.m.–6 p.m. ET.
8. Intellectual Property
All AIA Cater trademarks, logos, and software are the property of AIA Technology Inc. Except for the limited license in Section 4, no rights are granted to you.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, AIA TECHNOLOGY INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of Liability
To the maximum extent permitted by law, AIA Technology Inc.’s total liability for any claim arising out of or relating to the Services shall not exceed the greater of (a) amounts you paid to us during the 12 months preceding the claim or (b) USD $500. In no event will we be liable for lost profits, indirect, incidental, special, or consequential damages.
11. Indemnification
You agree to indemnify and hold AIA Technology Inc. harmless from any claim, loss, or demand (including reasonable attorneys’ fees) arising out of your misuse of the Services, violation of these Terms, or infringement of any third-party right.
12. Termination
You may cancel at any time in the dashboard. We may suspend or terminate your account for material breach of these Terms with 10 days’ written notice (or immediately for illegal activity or security threats). Sections 8-12 survive termination.
13. Modifications
We may revise these Terms from time to time. We will post the updated Terms and send notice via email or in-app banner. Continued use after the effective date constitutes acceptance.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, excluding its conflict-of-law rules. Any dispute not resolved informally will be settled by binding arbitration in Orange County, Florida, under the AAA Commercial Rules. Each party waives any right to jury trial or class action.