Frequently Asked Questions
AIA is an AI-native operating system for restaurants and catering businesses. Its assistant, Ask AIA, doesn't just answer questions — it runs operations: capturing orders across every channel, building your CRM automatically, generating reports and campaigns, and following up with every guest.
Most platforms are traditional software with an AI feature bolted on. AIA is built AI-first: the same intelligence operates every module — orders, CRM, charts, campaigns, deliveries, rewards — so you operate by asking, not by clicking through dashboards.
Text (SMS), WhatsApp, email, and web — all in one conversation. A guest can message in the morning and change the order at noon without ever repeating themselves. AIA does not currently handle phone calls.
Yes. Ask AIA understands and responds in both English and Spanish, so your team and your guests use whichever they prefer — including in WhatsApp.
Absolutely. Branches keep independent menus and pricing, while Corporate Mode consolidates many stores, brands, and B2B contracts into one view — like the Pincho pilot running 11 stores across two states with a single catering manager.
Every text, WhatsApp message, web checkout, and email is parsed, deduped, and written to the right customer record. Contact info, preferences, dietary restrictions, order history, loyalty balance, and language patterns — all captured automatically, with no manual data entry.
Apollo.io for B2B lead enrichment, Cartwheel and WeKnock for delivery dispatch, Stripe for payments, Twilio for SMS and WhatsApp infrastructure, and Google Calendar / Google Docs for scheduling and documents.
Most restaurants are live in about a week. We import your menu, connect basic settings, and walk your team through the dashboard — no heavy IT lift required. If your POS isn't integrated yet, AIA Cater runs in stand-alone mode while we finish the connector.
No. AIA handles repetitive answering, scheduling, follow-ups, and data entry so your team can focus on food prep and hospitality. With AIA, one catering manager can run an operation that used to need a full team.
Never. Your guests, your relationships, and your data stay entirely yours. All data is encrypted in transit and at rest, with GDPR consent tracking and granular role-based permissions built in. You own 100% of your data.