# AIA — Your restaurant, run by AIA.

> AIA is an AI-native operating system for restaurants and catering businesses. Its assistant, Ask AIA, doesn't just answer questions — it runs the work. AIA captures every order across text, WhatsApp, email and web, fills your CRM, builds the reports, drafts the campaign, and follows up with every guest. Where competitors sell software with an AI add-on, AIA is AI-native end to end — every module is operated by the same intelligence.

## Company

- **Name**: AIA Technology, Inc.
- **Product**: AIA — AI-native restaurant operating system
- **Website**: https://askaia.ai
- **App / dashboard**: https://app.askaia.ai
- **Languages**: English, Spanish (Ask AIA is fully bilingual)
- **Founded**: 2024
- **Stage**: Early — pilot customer running production
- **Industry**: Restaurant Technology / Catering Software / AI for Hospitality

## Products (the 5 surfaces)

### 1. AIA CRM + Insight — https://askaia.ai/crm

The flagship. A CRM that fills itself, paired with an AI that reads it and tells you what to sell next.

- **Customers (B2C)** — Auto-built profiles: name, phones, email, multiple delivery addresses, lifetime spend, AOV, frequency, last order date, days inactive, average guests per order, top items by quantity and revenue, preferred days/times, dietary restrictions, loyalty balance and history, comms log.
- **Companies (B2B)** — Corporate accounts with multiple authorized contacts, consolidated orders, B2B spending analytics, contract tracking.
- **Segmentation** — RFM analysis (Recency, Frequency, Monetary), cohort retention by acquisition month, geographic density maps, filters by spend/orders/inactivity/dietary/channel.
- **AIA Insight** (built into CRM) — Reactivation alerts, item pairing & cross-sell, next-best-action per customer, revenue forecasting, sharper-every-day learning.
- **Charts · Heat Map · Reports** — Live visualizations of orders by day, repeat rate, top products. Geographic heat map with three lenses: by area, by product, by sales channel.
- **Follow-up + Sentiment** — After every order, AIA reaches out across the customer's preferred channel, scores sentiment, tags it on the profile, and suppresses unhappy customers from upcoming campaigns.
- **Promotions** — Campaigns (discount/points/BOGO) with multi-channel delivery and ROI per campaign. Coupons + per-order discounts with full audit trail.
- **Apollo.io integration** — Auto-enrich every contact with firmographics, titles, and company size. Find look-alike B2B accounts of your VIPs.
- **Media tools** — Studio-quality AI food photography per menu item, smart QR codes.
- **Delivery integrations** — Cartwheel and WeKnock dispatch from the customer profile.

### 2. Ask AIA — https://askaia.ai/ask-aia

The conversational layer of the platform. Bilingual (English + Spanish), available in the dashboard and on WhatsApp.

- Sales & revenue analysis by period, branch, channel
- Customer analytics: LTV ranking, inactive detection, retention cohorts, buying patterns
- Marketing intelligence: builds segmented campaigns, drafts emails, configures coupons, measures ROI
- Conversational CRM: find/edit customers by voice, assign loyalty points
- AI image generation: product photos, marketing banners, menu visuals
- PDF order extraction: drops a corporate catering PDF, AIA returns a structured order
- Schedules and coordinates: integrates with Google Calendar and Google Meet
- Smart inventory: demand prediction, low-stock alerts, item pairing

### 3. AIA Online Ordering — https://askaia.ai/online-ordering

Conversational online ordering. Not a form — a conversation. Guests describe their event ("25 guests, July 4th, gluten-free options for two") and AIA builds the order with them: matches packages, captures customer info, fills the order summary.

- Natural language input
- Smart package matching
- Order details captured automatically into the order summary sidebar
- 24/7 availability
- Branded on your subdomain (online.yourbrand.com)
- Stripe payments, corporate invoicing, deposits

### 4. AIA Deliveries — https://askaia.ai/deliveries

Multi-provider delivery management with real-time tracking.

- Integrates with multiple delivery providers (including Cartwheel and WeKnock)
- Real-time GPS tracking for drivers and routes
- Live ETA prediction
- Dispatch queue
- Route optimization
- SLA statistics and on-time rate metrics

### 5. AIA Rewards — https://askaia.ai/rewards

Enterprise loyalty program.

- Multi-provider integration (including CateringRewards)
- Configurable tiers (Silver, Gold, Platinum, etc.)
- All Prizes catalog with stock management
- All Redemptions history and analytics
- Customer Points balance and ledger per guest
- Enrollment flow with automatic onboarding
- Branded customer rewards app for end users

## Channels AIA supports for customer interactions

Text (SMS) · WhatsApp · Email · Web. AIA does not currently handle voice phone calls. Conversations carry context across channels — a guest can text in the morning and confirm by email at noon without re-explaining anything.

## Differentiation

- **AI-native, not bolt-on.** Most catering platforms sell traditional software with an AI feature attached. AIA is built AI-first: the same intelligence operates every module — orders, CRM, charts, campaigns, deliveries, rewards.
- **The CRM fills itself.** Zero manual data entry. Every text, WhatsApp message, web checkout, and corporate PDF becomes structured customer data.
- **Bilingual conversation.** English and Spanish on every channel including WhatsApp.
- **Multi-location ready.** Branches keep independent menus, pricing, hours, staff. Corporate Mode consolidates many brands and B2B contracts.
- **Real-time everywhere.** Live order intake, live delivery tracking, live analytics.

## Proof — Pilot customer (anonymized aggregate)

One AIA customer, one year, one person running catering:

- **$1.2M revenue**
- **2,925 orders**
- **$335 average order**
- **300+ guest ratings collected**
- Operation that previously needed a full team is now run by one catering manager + AIA
- 11 stores across 2 states, consolidated in one view
- 0% platform commissions paid

Every guest enrolled in the loyalty program. **+15% sales lift in 2026.**

## Integrations

- **Apollo.io** — B2B lead enrichment + look-alike prospecting
- **Cartwheel** — delivery dispatch with live tracking
- **WeKnock** — on-demand last-mile delivery
- **Stripe** — payments, deposits, corporate invoicing
- **Twilio** — SMS and WhatsApp infrastructure
- **Google Calendar** — scheduling integration via Ask AIA
- **Google Docs** — document handling
- **CateringRewards** — external loyalty provider integration

## Audience / who AIA is for

- Restaurants (single-location to multi-brand chains)
- Catering operations (B2C and B2B / corporate)
- Multi-location franchises
- Restaurant groups that want their customer interactions handled automatically and turned into structured data and revenue
- Operators who want to grow catering as a primary revenue stream without scaling headcount

## Operational facts

- Deployment time: most restaurants live in about a week
- Stand-alone mode available if POS integration is not yet built
- Data ownership: customer keeps 100% of their data, never shared with third parties, GDPR consent tracking and role-based permissions built in
- Security: encrypted in transit and at rest

## Key pages

- Home: https://askaia.ai/
- AIA CRM + Insight: https://askaia.ai/crm
- Ask AIA: https://askaia.ai/ask-aia
- AIA Online Ordering: https://askaia.ai/online-ordering
- AIA Deliveries: https://askaia.ai/deliveries
- AIA Rewards: https://askaia.ai/rewards
- AIA Cater (catering use case): https://askaia.ai/catering
- What AIA Replaces: https://askaia.ai/what-aia-replaces
- About: https://askaia.ai/about
- FAQs: https://askaia.ai/faqs
- Case Studies: https://askaia.ai/case-studies
- Blog: https://askaia.ai/blog

## Get started

Request a demo: https://askaia.ai (Request Demo button in nav)
Login: https://app.askaia.ai/